FAQs


You got questions, we got answers! Feel free to contact us if you cant find what you're looking for below.

Matcha

Soar Organics matcha is sourced from renowned growing regions across Japan, such as Uji, Kyoto and Kagoshima Prefecture. These areas are celebrated for producing some of the world’s finest matcha.

Check out our Matcha Buyer’s Guide for a full breakdown on what makes each of our matcha products unique. Let’s find a matcha powder that’s right for you!

Yes and caffeine content will vary slightly by grade.

  • Ceremonial Matcha: 35-40mg caffeine per 1g matcha
  • Everyday Matcha: 35-40mg caffeine per 1g matcha
  • Culinary Matcha: 18-20mg caffeine per 1g matcha

The caffeine found in matcha has a much slower release than a caffeine spike you might get from a typical cup of coffee. This is because the caffeine in matcha forms bonds with its numerous nutrients, including the amino acid L-Theanine, to promote a clean, steady and calming boost of energy.

Read: Caffeine in Matcha: What's the Buzz All About?

Matcha powder quality can deteriorate when exposed to air and light for extended periods of time. This process is called oxidation and no one wants that!

  • Unopened tins or pouches: Store in a cool, dry place (like a cupboard).
  • Opened tins or pouches: Ensure the lid or zipper is sealed tightly and store in the fridge for maximum freshness.

Matcha is best if consumed within 2-3 months after opening the original packaging.

Read: Does Matcha Expire? Plus, Storage Tips for Freshness

Oh, there's many! We created an informational blog post to discuss some of the most intriguing matcha benefits.

Read: 6 Science-Backed Health Benefits of Matcha Green Tea

We're very proud to share that Soar Organics Matcha is third-party tested for:

  • Radiation (Cesium-134, 137 and Iodine-131)
  • Heavy Metals (Arsenic, Cadmium, Lead and Mercury)
  • Pesticides (500+)
  • Mycotoxins aka toxic mold (Aflatoxin B1, B2, G1, G2 and Ochratoxin)
  • Microbiology (Salmonella, E Coli)

Peace of mind matters, so we're happy invest in third-party testing for our customers. You can find an updated Certificate of Analysis on every product page on our website.

Read: Setting the Standard: Heavy Metal & Radiation Testing for Matcha

Shipping

We currently ship to Canada, the United States, and the United Kingdom.

We offer free standard shipping on orders over:

  • $60 within Canada
  • $50 within the United States
  • £35 within the United Kingdom

For orders below these amounts, a flat-rate shipping fee will apply based on your cart total and shipping address.

We ship with trusted carriers such as UPS, Purolator and Canada Post. Shipping carrier will vary depending on your shipping address.

Our standard shipping delivery estimates are as follows:

  • Canada: 1-5 business days
  • United States: 2-6 business days
  • United Kingdom: 6-10 business days

If you have not received your parcel within the estimated delivery time frame please check your tracking information on the shipping carrier website for the latest updates.

If things are taking longer than expected, contact hello@soarorganics.com with your order number and we'll quickly escalate any concerns with the shipping carrier.

We want our customers to be 100% satisfied and confident with their purchase and that's why we offer a 30-day return policy for a refund or store credit of your product purchase amount.

For further details, see our return policy.

Matcha green tea is zero-rated for VAT in the UK, meaning it should not be charged any VAT. For orders under £135, no duties or taxes apply. For orders over £135, a small 2% import duty may be charged by UK customs and collected by Royal Mail.

Account

No account creation required! Simply visit our Account page and input the email you used for any previous order(s). We'll email you a one-time passcode to complete your login.

Simply visit our Account page and input the email you used for any previous order(s). We'll email you a one-time passcode to complete your login.

Once signed in, you'll be able to view your order history, track existing orders and make changes to your account.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay.

Shop Pay Installments lets you split your purchase into easy, interest-free payments.

At checkout, simply choose Shop Pay as your payment method, then select the installment option. Depending on your total, you’ll be able to split your order into 4 biweekly payments with no interest or fees, or access monthly payment plans for larger purchases (interest may apply for those).

For more information, visit the Shop Pay Installments Help Center.

Afterpay is a service that allows you to split your purchase into 4 biweekly payments. There's no interest and your items get shipped right away!

For more information, visit Afterpay.

Store credit is tied to your email address so make sure you are logged into your account here.

Once logged in, you'll see an option to apply your store credit at checkout.