FAQs
You got questions, we got answers! Feel free to contact us if you cant find what you're looking for below.
Matcha
Soar Organics matcha is sourced directly from the Uji, Kyoto and Kagoshima regions of Japan. These areas are known for producing the most premium quality matcha in the world.
Check out our Matcha Buyer’s Guide for a full breakdown on what makes each of our matcha products unique. Let’s find a matcha powder that’s right for you!
Yes and caffeine content will vary slightly by grade.
- Ceremonial Matcha: 35-40mg caffeine per 1g matcha
- Everyday Matcha: 35-40mg caffeine per 1g matcha
- Culinary Matcha: 18-20mg caffeine per 1g matcha
The caffeine found in matcha has a much slower release than a caffeine spike you might get from a typical cup of coffee. This is because the caffeine in matcha forms bonds with its numerous nutrients, including the amino acid L-Theanine, to promote a clean, steady and calming boost of energy.
Matcha powder quality can deteriorate when exposed to air and light for extended periods of time. This process is called oxidation and no one wants that!
- Unopened tins or pouches: Store in a cool, dry place (like a cupboard).
- Opened tins or pouches: Ensure the lid or zipper is sealed tightly and store in the fridge for maximum freshness.
Matcha is best if consumed within 2-3 months after opening the original packaging.
Oh, there's many! We created an informational blog post to discuss some of the most intriguing matcha benefits.
We're very proud to share that Soar Organics Matcha is third-party tested for:
- Radiation (Cesium-134, 137 and Iodine-131)
- Heavy Metals (Arsenic, Cadmium, Lead and Mercury)
- Pesticides (500+)
- Mycotoxins aka toxic mold (Aflatoxin B1, B2, G1, G2 and Ochratoxin)
- Microbiology (Salmonella, E Coli)
Product testing is something that we are happy to invest in for our customers. You can find an updated Certificate of Analysis on every product page on our website.
Read: Setting the Standard: Heavy Metal & Radiation Testing for Matcha
Shipping
We currently offer shipping to Canada and the United States.
We offer free standard shipping on all orders over $50.
Orders below $50 will be assessed a shipping fee between $5-$12 depending on your cart total and shipping address.
We also offer an expedited shipping option at checkout for an additional cost.
We ship your orders using UPS, Purolator and Canada Post. Shipping carrier will vary depending on your shipping address.
Our standard shipping delivery estimates are as follows:
- Canada: 1-6 business days
- United States: 2-6 business days
Need your goodies faster? We also offer expedited shipping options at checkout with a 1-2 business day delivery estimate.
If you have not received your parcel within the estimated delivery time frame please contact hello@soarorganics.com with your order number and we'll quickly escalate any concerns with the shipping carrier.
We want our customers to be 100% satisfied and confident with their purchase and that's why we offer a 30-day return policy for a refund or store credit of your product purchase amount.
For further details, see our return policy.
All orders under $800 are duty-free as part of the "de minimis" exemption. You will not be charged a tariff or any additional fees when you receive your order. Woohoo!
Account
No account creation required! Simply visit our Account page and input the email you used for any previous order(s). We'll email you a one-time passcode to complete your login.
Simply visit our Account page and input the email you used for any previous order(s). We'll email you a one-time passcode to complete your login.
Once signed in, you'll be able to view your order history, track existing orders and make changes to your account.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay.
Shop Pay Installments lets you split your purchase into easy, interest-free payments.
At checkout, simply choose Shop Pay as your payment method, then select the installment option. Depending on your total, you’ll be able to split your order into 4 biweekly payments with no interest or fees, or access monthly payment plans for larger purchases (interest may apply for those).
For more information, visit the Shop Pay Installments Help Center.
Store credit is tied to your email address so make sure you are logged into your account here.
Once logged in, you'll see an option to apply your store credit at checkout.