FAQs

You got questions. We got answers! If you can't find what you're looking for below, feel free to reach out to us at hello@soarorganics.com.

Matcha

Soar Organics matcha is sourced directly from the Uji, Kyoto and Kagoshima regions of Japan. These areas are known for producing the most premium quality matcha in the world.

Check out our Matcha Buyer’s Guide for a full breakdown on what makes each of our matcha products unique. Let’s find a matcha powder that’s right for you!

Yes and caffeine content will vary slightly by grade.

- Ceremonial Matcha: 35-40mg caffeine per 1g matcha
- Everyday Matcha: 35-40mg caffeine per 1g matcha
- Culinary Matcha: 18-20mg caffeine per 1g matcha

That being said, the caffeine found in matcha has a much slower release than a caffeine spike you might get from a typical cup of coffee. The caffeine in matcha forms bonds with its numerous nutrients, including the amino acid L-Theanine, to promote a clean, steady and calming boost of energy.

Keep your matcha tin and/or pouch sealed and refrigerated for maximum freshness. Matcha is best if consumed within 2 months after opening.

Shipping & Delivery

We currently offer shipping to Canada and the US. Stay tuned, we're working on adding more shipping destinations in the near future. If your country isn't listed and you're interested in ordering our products please contact us.

We offer free shipping on all orders over $50. Orders below the free shipping threshold will be assessed a reduced flat fee at checkout.

Soar Organics has partnered with UPS and Canada Post to deliver your goodies! A tracking number and shipping confirmation will be emailed to you once your order is fulfilled.

Our standard shipping delivery estimates are as follows:

Canada: 1-6 business days
US: 3-7 business days

Need your goodies faster? We also offer expedited shipping options at checkout.

If you have not received your parcel within the estimated delivery time frame you can contact us with your order number and we'll ensure that any delivery issues are quickly resolved.

Yes! We want our customers to be 100% satisfied and confident with their purchase and that's why we offer a 30-day return policy for a refund or store credit of your product purchase amount.

For full details on our return policy, click here.