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FAQs

You got questions. We got answers! Feel free to contact us if you cant find what you're looking for below.

Matcha

Soar Organics matcha is sourced directly from the Uji, Kyoto and Kagoshima regions of Japan. These areas are known for producing the most premium quality matcha in the world.

Check out our Matcha Buyer’s Guide for a full breakdown on what makes each of our matcha products unique. Let’s find a matcha powder that’s right for you!

Yes and caffeine content will vary slightly by grade.

  • Ceremonial Matcha: 35-40mg caffeine per 1g matcha
  • Everyday Matcha: 35-40mg caffeine per 1g matcha
  • Culinary Matcha: 18-20mg caffeine per 1g matcha

The caffeine found in matcha has a much slower release than a caffeine spike you might get from a typical cup of coffee. This is because the caffeine in matcha forms bonds with its numerous nutrients, including the amino acid L-Theanine, to promote a clean, steady and calming boost of energy.

Read: Caffeine in Matcha: What's the Buzz All About?

Matcha powder quality can deteriorate when exposed to air and light for extended periods of time. This process is called oxidation and no one wants that!

  • Unopened tins or pouches: Store in a cool, dry place (like a cupboard).
  • Opened tins or pouches: Ensure the lid or zipper is sealed tightly and store in the fridge for maximum freshness.

Matcha is best if consumed within 2-3 months after opening the original packaging.

Read: Does Matcha Expire? Plus, Storage Tips for Freshness

Oh, there's many! We created an informational blog post to discuss some of the most intriguing matcha benefits.

Read: 6 Science-Backed Health Benefits of Matcha Green Tea

We're very proud to share that Soar Organics Matcha is third-party tested for:

  • Radiation (Cesium-134, 137 and Iodine-131)
  • Heavy Metals (Arsenic, Cadmium, Lead and Mercury)
  • Pesticides (500+)
  • Mycotoxins aka toxic mold (Aflatoxin B1, B2, G1, G2 and Ochratoxin)
  • Microbiology (Salmonella, E Coli)

Product testing is something that we are happy to invest in for our customers. We're so confident in our products, you can find an updated Certificate of Analysis on every product page on our website.

Read: Setting the Standard: Heavy Metal & Radiation Testing for Matcha

Shipping

We currently offer shipping to Canada and the United States. Stay tuned, we're working on adding more shipping destinations in the near future.

We offer free standard shipping on all orders over $50.

Orders below the $50 free shipping threshold will be assessed a shipping fee between $4-$8.50 depending on your order total and shipping address.

We also offer an expedited shipping option at checkout for an additional cost.

Soar Organics has partnered with UPS and Canada Post to deliver your goodies! A tracking number and shipping confirmation will be emailed to you once your order is fulfilled.

Our standard shipping delivery estimates are as follows:

  • Canada: 1-6 business days
  • US: 3-7 business days

Need your goodies faster? We also offer expedited shipping options at checkout with a 1-2 business day delivery estimate.

If you have not received your parcel within the estimated delivery time frame please contact hello@soarorganics.com with your order number and we'll quickly escalate any concerns with the shipping carrier.

We want our customers to be 100% satisfied and confident with their purchase and that's why we offer a 30-day return policy for a refund or store credit of your product purchase amount.

For further details, see our return policy.

Account

No account creation required! Simply visit our login page and input the email you used for any previous order(s). We'll email you a one-time passcode to complete your login.

Simply visit our login page and input the email you used for any previous order(s). We'll email you a one-time passcode to complete your login.

Once signed in, you'll be able to view your order history, track existing orders and make changes to your account.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay.

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks. There's no interest and your items get shipped right away!

For more information about Afterpay visit their website or contact us.